A Return Materials Authorization (RMA) number is required for all product returns and repairs. Please follow the instructions below. We will issue your RMA number soon after we review your information.

RMA Return Instructions

1. Fill in the Product Return Form with all necessary information. Fields marked with an asterisk (*) are required.
2. An RMA Number will be issued within two business days upon receipt of the completed form. Once assigned, the RMA number is valid for only 15 days.
3. Please mark the RMA Number on every package to be returned. Unauthorized and unmarked packages may be returned upon the discretion of our RMA department at the shipper's expense.
4. Ship your authorized return via prepaid with a copy of this RMA form enclosed.
5. All claims for incomplete, defective, and/or missing accessories/products must be made within 10 days of order receipt.
6. Returns beyond 30 days (45 days for Antaira products) are subject to a restocking fee. Please review our Returns Policy.
7. Please email [email protected] or call us at (585) 271-3170 if you have any special requests or questions about the RMA process.